Shopping with By Nama Wear
Terms & Conditions
These terms explain the use of our website and purchases from By Nama Wear. Please read them together with the information shown for your chosen item and at checkout.
About your order
Please check the item, size, length, quantity, contact details and delivery address before placing your order. Keep your order confirmation and receipt. Contact us promptly if any details need correcting.
Prices and payment
Prices and the payment currency are shown at checkout. Review the final total, delivery fees and any other disclosed charges before confirming payment. Use only the payment methods offered at checkout and do not share payment passwords or verification codes with anyone.
Product details and sizing
Read each product description and any available size guide carefully. Screen settings and lighting can affect how colours appear. If you need help with measurements, fabric or fit, contact us before ordering. These points do not limit your rights if an item is defective or materially different from its description.
Delivery
Delivery availability, charges and any stated estimates are shown during checkout or confirmed with you for your order. Provide a complete address and a reachable phone number. For delivery questions, delays or a parcel that has not arrived, contact us with your order reference.
Cancellations, returns and exchanges
Contact us with your order reference to request a cancellation, return or exchange. Please explain the reason and, where relevant, include photographs of the issue. We will explain the applicable process and any conditions disclosed for your order. If no policy is shown for your item, contact us before purchasing for clarification.
For a damaged, defective or incorrect item, contact us promptly so that we can assess the issue and arrange the appropriate remedy under applicable law. Nothing in these terms removes or restricts your statutory consumer rights.
Custom requests
If a custom size, alteration or personalised detail is offered, confirm the specifications, price, timing and cancellation or return conditions with us before proceeding. No general exclusion for customised items overrides your statutory rights concerning defects or non-conformity.
Using this website
Use the website lawfully and provide accurate information. Do not misuse payment facilities, interfere with website security or copy our original branding and website content without permission or another lawful basis.
Applicable law and updates
These terms are subject to applicable law. Any mandatory legal rights take priority over a conflicting term. Updates will be posted on this page; they do not retrospectively remove rights relating to an existing order.